About Xtrasource

About Xtrasource

We are pleased that you have decided to find out more about our organisation! We’d love to give you some more information about who we are, and what we do…

At Xtrasource we offer top notch service to our client’s customers across the world, with a focus on high quality products and services. Our Brand Ambassadors are ready to help you out 24/7. We offer (technical) support for products such as smartphones and televisions, but we also help our clients with their customer support and sales requirements.

This results in a dynamic, international environment where you are in contact with customers from all over the world, supporting them by phone, e-mail and chat.

“Merhaba, Bonjour and Guten Tag”, your colleagues can greet you in over 20 languages, we have a diverse and international team who come from all over the world.

We are different from other companies out there!

We are part of the Webhelp Group of companies, a fast growing, international organisation that is known for its innovative approach to customer service.

We dare to be different!

Great place to work

Party Time

  • Whether it is our annual Brand Ambassador Week or the National Day of the Banana, there is always a reason to celebrate at Xtrasource!
  • We like to enjoy a good party together, not just for the food and drinks, but also to keep our social community thriving.
  • We also organise a yearly Summer BBQ edition, Halloween party and the ever so glamorous Christmas event, for which we are highly appreciated by the local hospitality industry as an informal sponsor.

Xtra Discount

 

As an Xtrasource employee you can profit from some great discounts on products and services offered by our clients, for example:

  • Discount on Internet, telephone and television subscription.
  • Discount on gym membership, with several locations near work.
  • Discount on luxury goods and children’s toys.

Future-Proof

  • TALENT platform, including 80 e-learning modules and internal modules.
  • Skills4Life development program, offering a chance to gain experience in distinct roles.
  • Pension plan.
  • Collectivity discount for several health insurance companies.

Enjoying Time Off

  • 25 holidays (for a 40-hour contract).
  • Flexible scheduling and working hours.
  • The possibility to work part-time.

Mandatory Fun

  • Taking breaks is compulsory.
  • Working hard is allowed, laughing is obligatory.
  • We believe in the “work hard, play hard” philosophy, you can always beat your colleagues at GTA, FIFA or table tennis.
  • We, of course, love to celebrate your birthday with delicious cakes, but we also love to try your home-made international specialities as well.

How do we work?

We believe it is important to be a valuable part of the success of our clients, their products and services. Therefore, we want to be able to grow at the speed of all technological developments and the Internet of Things. We want to be able to offer a great working environment, but above all we want to offer excellent support to our customers together with our most important assets: our Brand Ambassadors!

We are flexible and offer you a chance for development and entrepreneurship within an international, multi-cultural work environment. We are constantly looking for opportunities to improve ourselves.

We dare to be different!

What do we expect from you?

We are not your regular contact centre, which means we do ask quite a bit from you. You are given the chance to apply your (technical) knowledge and further develop yourself. We expect you to be able to easily learn and use new skills and take responsibility for your own development.

We encourage our Brand Ambassadors to take that Xtra step for our customers and clients and we love to see Brand Ambassadors who are at home in such an international organisation. 

Do you dare to be different?

Where are we located?

Xtrasource has 4 great offices located in Enschede (NL) and Hilversum (NL), Metz (FR) and Copenhagen (DK). 

Our locations

Our values

WOW! – We take that extra step to surprise our environment positively.

By ‘going the Xtra mile’ and embracing innovation we continually seek to amaze the people we work with!

Unity – By working as one team, we improve ourselves and our service.

We look for that connection with each other, our clients and our customers, to learn and to grow. Continuous Improvement is essential for Xtrasource: we continuously want to improve and renew!

Integrity – We value honesty and sincerity in all we do.

We work with a positive attitude, leading by example. We treat others the way we would expect to be treated.

Recognition – Appreciation of our employees forms the essence of our success.

Acknowledgement of individual contributions is essential to ensure our collective success.

Commitment – Being committed and driven are part of our DNA.

We honour the promises made to colleagues, clients and customers.

View our team

Do you want to know more about Xtrasource?

Go to our website