Business Analyst


32 - 40 hours


Business Analyst

Do you get energy from collecting and analyzing data? Is the continuous improvement of processes really your thing? These qualities all come together in the position of Business Analyst at Xtrasource!
What are you going to do?

As a Business Analyst you will set up the reporting and management tools at Xtrasource. These tools help you to efficiently make the right reports and inform the business about the performance of the call center employees. You also play a major role in optimizing processes and procedures, in which you work closely with our Quality Analyst.

Your activities are:
-Setting up data warehouses
-Managing the reporting environment
-Making customized reports
-Carrying out analyzes

What do we ask of you?
To be successful you have experience with analyzing data and you know how to make reports. You also have demonstrable experience in an organization where improving processes and procedures is the order of the day.
Furthermore, you have:
- Successfully completed bachelor or master degree, in the direction of ICT, Business Administration or Public Administration
-1-2 years of relevant work experience as a Business or Data Analyst
-Knowledge of SQL, MS Excel and Databases
-Good knowledge of the Dutch and English language both orally and in writing
-The ability to quickly acquire the specific knowledge of the contact center industry and Xtrasource

What do we offer?
You come to work in an international environment, in which the employees are always central. Since we believe that they are the foundation of our existence.
Furthermore, we offer:
-A salary that matches your knowledge and experience
-A job for 32-40 hours a week
-25 vacation days per year, based on a full-time contract
-We provide training so that your knowledge remains up-to-date
-We offer GROWTH roles and a TALENT platform so that you can develop further
-Company parties with Halloween, Christmas and Summer BBQs, in short, you do not want to miss it!

Who are we?
We offer a top service to the consumers of our customers throughout Europe, especially in the field of high-quality electronic products. Our Brand Ambassadors are ready and waiting 24 hours a day, 7 days a week. In addition to technical support for, among others, Smartphones and televisions, we also contribute to the administrative and sales challenges of our customers. This means that you work in an international environment where you are dealing with consumers from x countries who are asking for assistance by telephone, e-mail or chat.

Are you interested?
Apply directly via the application button, we look forward to seeing you!
Are you still not completely convinced? Call us for more information, we are happy to answer your questions.

Our application procedure

Job application
Your application is successful, nice that you want to join our team! We will review your application and contact you as soon as possible.
Online assessment
Do not panic! This assessment will help you and us to see where you fit best within our organization.
First meeting
We would like to meet you in person and we are curious if you fit within our team.
Contract proposal
You have left a good impression, we want to make you an offer that you can not refuse.
Congratulations! You are joining our team, welcome to Xtrasource!