Teammanager

40 hours

Staff

Teammanager

Are you ready to be the inspiring team manager, that will coach and motivate our brand ambassadors? Do you get up every morning with the drive to exceed customer expectations and improve operational results? Then keep on reading.

Xtrasource is an international company that strives for constant development. We are currently expanding our services and starting new projects. Because of that we need you to give operational leadership to our new customer teams.

As a team manager, you are an important link between your team and the customer. You manage your team and consistently analyze the operational processes. You do this to serve the customer better and to improve results. Think of results in the areas of customer satisfaction, efficiency, sales, and costs. You are the operational contact between your team and the rest of the organization. With your passion for people and customers, you know better than anyone how fantastic results can lead to commercial opportunities.

We’re looking for you!

  • You are people oriented and are good at coaching employees and encourage their development;
  • You speak fluently English;
  • You have experience in a similar managerial role; you have previously directed employees on both content and behavior
  • You clearly formulate goals towards to your customer team and weave them into the processes;
  • You have the energy and creativity needed to introduce and apply innovative ideas;
  • You have the analytical ability to determine concrete actions based on reports.

Besides all that we expect from you, we also find it important to offer you opportunities to develop as a contact center professional. There are internal training courses and Growth roles available that we would like to tell you more about. In addition, there is plenty of space and freedom to fill in this function according to your own wishes. We offer you a salary between 2000 and 2900 gross per month, depending on your work experience.

Are you the natural leader that we are looking for? Apply directly and we will contact you within two working days.

Our application procedure

Job application
Your application is successful, nice that you want to join our team! We will review your application and contact you as soon as possible.
Online assessment
Do not panic! This assessment will help you and us to see where you fit best within our organization.
First meeting
We would like to meet you in person and we are curious if you fit within our team.
Contract proposal
You have left a good impression, we want to make you an offer that you can not refuse.
Follow-up
Congratulations! You are joining our team, welcome to Xtrasource!