Workforce Management Analyst



Workforce Management Analyst

Workforce Management Analyst - Based in Enschede, The Netherlands

  • We are looking for an experienced and motivated all round workforce management team member.
  • Are you passionate about providing excellent service to your business partners?
  • Are you experienced in utilising WFM software to maximise business efficiencies (IEX knowledge a plus)?
  • Do you have a keen eye for detail and understand the importance of accurate forecasting, modeling and scheduling?
  • Do you have a minimum of 1 to 2 years experience working in a fast-paced WFM environment?
  • Do you have well developed interpersonal skills?

If you can answer with a resounding yes to the above five questions then you may be exactly the person we are looking for. So, read the below job description and click on the ‘Apply Now’ button at the bottom of the role description, or even the button to the right, it’s your choice!

You will be involved in:

  • Creating and developing forecasts for both existing and new business streams
  • Building and publishing schedules in accordance with the needs of our clients, business and people
  • Effectively using WFM applications with ongoing evaluation of potential process improvements
  • Evaluating and using historical volumes to improve the planning and forecasting process
  • Ensuring that the WFM business partners are kept informed about changes and developments in the forecasting
  • Creating and maintain capacity plans for the different work flows within the business
  • Providing data and reporting on the work performance of the various teams
  • Working together with the operational management team to ensure WFM delivers effective planning and support to the business

You should be accustomed to working in a fast paced, dynamic environment and be motivated to succeed. We strive to review the status quo as part of our day to day work and try to bring about improvements in our processes and outputs for the business, and also for one of our most important assets, our colleagues.

Additional skills and competencies:

  • You should be fluent in both spoken and written English. Knowledge of Dutch is a plus, but not essential
  • You have a degree in a relevant subject such as economics, logistics or mathematics, or equivalent work experience

What do we offer?

The opportunity to work in an international environment with colleagues from all over the world, where people are at the heart of what we do, as we believe that our colleagues are central to our success. We strive to be ‘A Great Place to Work’ for everyone!

  • 25 days annual vacation based on a full time (40 hour) contract
  • We ensure that you get the training you need to keep your skills up to date
  • Awesome Halloween and Christmas parties, Summer BBQ and other activities that you do not want to miss!

Who are we?

At Xtrasource we offer exceptional service to our client’s customers across the world, with a focus on high quality products and services. Our Brand Ambassadors are ready to help customers 24/7. We offer support for a wide range of products and services, such as smartphones and televisions, but we also help our clients with their customer support and sales requirements. Xtrasource is an international work environment where you will join colleagues from many different countries who are assisting consumers with their support needs.

Do you still have questions?

If you have any questions about the role or your level of experience that we have not answered above, then please contact us via

Our application procedure

Job application
Your application is successful, nice that you want to join our team! We will review your application and contact you as soon as possible.
Online assessment
Do not panic! This assessment will help you and us to see where you fit best within our organization.
First meeting
We would like to meet you in person and we are curious if you fit within our team.
Contract proposal
You have left a good impression, we want to make you an offer that you can not refuse.
Congratulations! You are joining our team, welcome to Xtrasource!