Dutch Customer Service Representative

Enschede

Dutch Customer Service Representative

Xtrasource Europe B.V. is looking for a Dutch Customer Service Representative!

Are you a tech enthusiast? Do you enjoy helping people with their technical questions about our client’s products and services? Then you are the Brand Ambassador that Xtrasource is looking for!

What will you be doing?

We proudly support a global client that outsources his customer support to Xtrasource! As a Brand Ambassador you will answer questions about products and services related to lighting, in and outdoor. As you can see it’s a dedicated project in which you will be fully trained. You will be helping customers with questions coming in via telephone, e-mail or chat. As mentioned, you will receive training to ensure you have all the knowledge and skills needed to be a good Brand Ambassador. The project has a B2B and B2C concept and this results in a very diverse working environment, there is never a dull moment!

What do we ask of you?

You are comfortable working in a dynamic, international environment. You can stay calm, even when the customer does not. You have effective communication skills and are customer oriented. You are able to anticipate the needs of our customers and then exceed their expectations with your service.

In addition, we ask the following:

  • You speak and write Dutch and English fluently
  • You have at least an MBO (vocational higher professional education) or work equivalent
  • You are available to work fulltime, only office hours
  • You have a strong interest in technology and developments in this field

What do we offer you?

You will work in an international environment with a strong focus on employee satisfaction, as we believe our people are our most important asset. 

Furthermore, we offer:

  • A salary based on the CAO collective agreement for Contact Centres
  • 25 paid holidays per year (based on a full-time contract)
  • Training to keep your knowledge and skills up to date
  • GROWTH roles and a TALENT platform to offer you the chance to develop yourself
  • Awesome Halloween and Christmas parties, Summer BBQ and other activities that you do not want to miss!

Interested?

Use the ‘Apply Now’ button to submit your application (motivation letter and CV), we look forward to hearing from you! Still have more questions, or are you interested in learning more about working at Xtrasource? Feel free to contact us, we will be happy to answer your questions or give you additional information.

Our application procedure

Job application
Your application is successful, nice that you want to join our team! We will review your application and contact you as soon as possible.
Online assessment
Do not panic! This assessment will help you and us to see where you fit best within our organization.
First meeting
We would like to meet you in person and we are curious if you fit within our team.
Contract proposal
You have left a good impression, we want to make you an offer that you can not refuse.
Follow-up
Congratulations! You are joining our team, welcome to Xtrasource!